Cancellation Policy

Cancellation Policy – Anna & Mae Brooklyn

We understand that situations may arise where you need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.

Cancellation Timeframe

If you wish to cancel your order, you must notify Anna & Mae Brooklyn within 12 hours of completing your purchase.

During this initial period, orders have typically not yet entered the processing phase, making cancellation possible.

Orders Already in Processing

After the 12-hour cancellation window, your order may already be:

  • Processed

  • Packed

  • Preparing for shipment

  • Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed.

In such cases, we kindly ask that you wait until your order arrives. You may then submit a return request in accordance with our Return Policy.

Customer Support

If you need assistance or would like to request a cancellation, please contact our support team at:

📧 support@annaandmaebrooklyn.com

We will always do our best to assist you.